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Your Voice AI Got Worse and You Cannot Prove It
Drift arrives through your vendors' release notes rather than your own change log, and without a baseline captured in the first month there is no…
Aug 5
•
The Voice AI Brief
July 2026
The Number Your CFO Wants Is Not on Any Voice AI Invoice
Per minute, per conversation, per resolution. Voice AI pricing has never looked friendlier, and the number that survives a budget review is still none…
Jul 22
•
The Voice AI Brief
Somebody Has to Run the Robot
The headcount your voice AI was meant to remove comes back as a team nobody put on the business case, and that team quietly decides whether the whole…
Jul 8
•
The Voice AI Brief
June 2026
Your Voice AI Pilot Worked. That’s the Problem.
The demo runs on a clean sandbox. Production runs on seven systems of record — and the gap between them is where most voice deployments quietly die.
Jun 25
•
The Voice AI Brief
2
Containment Rate Is the Most Misleading Number in Enterprise Voice AI
It tells you how many calls the AI handled without a human. It doesn’t tell you how many it actually resolved — and that gap is where deployments die.
Jun 19
•
The Voice AI Brief
1
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